Shipping Details


The majority of our products come with Free Shipping however some products may not be able to include Free Shipping due to country destination.

FAQ’s on Shipping

If your enquiry is’t found below please contact us via the customer service contact page.

Can I make a change to an existing order?

No, once your order has been placed and you have received your order confirmation you cannot cancel or amend your order. If you wish to exchange or return your order please refer to the Returns and Exchange policy.

What if I believe my product is faulty?

If you believe your item is faulty, please contact our Customer Service Team via emailing¬†[email protected].

Can I get same day delivery?

Same day shipping is only available on certain products and if your delivery address is in the same region of our distribution warehouses. As we expand our warehousing we can work toward offering same day shipping on a wider range of products which will show up once orders are placed the your shopping cart.

What forms of payment do you accept?

NeoGirl.Gifts is proud to accept Master Card, Visa Card, American Express payments through PayPal. We do not offer Direct Deposit, Cheques, Diners or cash on delivery as payment methods. We also accept NeoYou gift vouchers.

Is it safe to use my credit card on

Yes, shopping at is safe and secure. Transactions are processed through the secure PayPal payment facility. To protect cardholder transactions, comply with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common-sense steps that mirror best security practices.

What if my credit card shows multiple charges?

The payment page will only process the payment once. However, if you see multiple charges on your card then you have either:

  1. Click ‘submit’ more than once at the checkout stage due to poor internet connection
  2. Moved back to update and/or change your order or details. If you notice multiple charged please contact us at NeoGirl.Gifts via email: [email protected]
What if I need to modify my order?

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What is your returns and exchange policy?

To view our full returns and exchange policy, please click Here.

Why am I being charged by custom duties when I already paid for shipping?

NeoGirl.Gifts shipping charges are for transport costs only and does not cover import duties or liabilities that may be applied by the government of the destination country. NeoGirl.Gifts does not accept any responsibility for customs delays, duties, fees or taxes that may apply in the destination country. Under no circumstance will NeoGirl.Gifts accept any orders back due to a rejection of customs charges. Orders cannot be returned to sender, NeoGirl.Gifts or its other trading entities.

Still have a question?

Further information can be found on the Returns and Exchange Page.

Click Here.

Returns & Exchange

Questions is still not answered?

Please contact us for more information.

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